WhatsApp chat
They type. The desk answers.
A guest messages your WhatsApp number. The employee replies from the company file, in the guest’s language, and reads past typos.
Table for two tonight?Yes. 8pm is open.
VoiceFloor
Employees that feel present on the line.
Answer, book, look up, message, and warm-handoff — in the languages your callers use. Built for desks that mix English, Hindi, Hinglish, Arabic, French, and more on the same breath.
Heard. Reply sent in the chat.
Voice note
Audio in. A written reply back.
They hold the mic in the chat and send a voice note. The desk hears it and answers in that same thread.
WhatsApp call
They tap call. The employee picks up.
On a connected number, the guest can call from inside the WhatsApp chat. The phone agent answers. This number does not dial out.
Voice chat
Talk in the browser.
The same employee, live on the voice screen. They speak, it answers out loud, and the latest reply stays at the top.
Text in. Text back.
Chat to chat
Type, and get text back.
A typed message stays text. No forced voice. Orders, hours, and questions use the same knowledge as the phone.
Tap menu
Choices first. Typing still works.
Hi opens a short list shaped for the company — a reservation, hours, Wi-Fi — and anything else still goes to the AI.
AIStaff
Human mode
A person can take the thread.
Staff turn human mode on to reply themselves. If they go quiet for 10 minutes, the AI reads the history and continues.
Known numberTheir record
New numberHow can I help?
Every number
Known guest or a new one.
A number on file gets only that guest’s record. A new number still gets a normal hello and help from the company file.
01
Name the employee
Voice, languages, and the rules they will not cross.
02
Teach the desk
Menus, hours, FAQs, and documents. Answers stay inside what you approved.
03
Connect the number
Buy a line or forward the one customers already know.
04
Watch the floor
Every turn, every action, every transfer — in one desk.
What the AI does
Full phone employee — not a menu tree.
Answer
Pick up every call
Named employee on your line — day, night, and rush. No hold music tree.
Understand
Hear messy real talk
Half-orders, second thoughts, mix of languages. Stays until the request is clear.
Orders & bookings
Take orders and appointments
Confirm size, time, address. Create or cancel on the desk mid-call.
Lookups
Check status live
Order, delivery, appointment, or account — lookup from your tools, not a guess.
Leads
Capture and qualify
Catering, site visits, consultations — lead on the floor with a follow-up time.
Messages
WhatsApp, voice notes, and calls
The same employee answers typed chat, a voice note, and a call inside WhatsApp, plus voice chat and typed chat on the web.
Complaints
Log issues cleanly
Upset callers get a ticket and a path — or a warm handoff with the file.
Handoff
Transfer to a human
Named teammate gets context. Not a cold dump when confidence drops.
Knowledge
Stay inside the catalog
Menus, hours, FAQs you approved. Prices that are not there are not invented.
Floor
Watch and replay
Live transcript, actions, recordings, and analytics after the night.
Industries
Pack for your desk
Restaurants, clinics, hotels, and more — labels and tools match the floor.
Languages
Speak how callers speak
Pick 3–4 languages per employee. Detect mid-call and answer in the right one — including Hindi and Hinglish.
Multi-language
27+ languages on one employee.
Enable 3–4 per desk. Detects the caller mid-conversation and answers in the right language — including Hindi and Hinglish for Indian floors.
EnglishSpanishMandarin ChineseArabicFrenchPortugueseRussianGermanJapaneseKoreanTurkishVietnameseItalianIndonesianThaiDutchPolishUkrainianRomanianGreekHebrewSwedishCzechHungarianDanishHindiHinglish
VoiceCraft
A studio for the words they are allowed to say.
Knowledge is not a prompt dump. It is a catalog, a playbook, and actions that hit your POS from the server — never from the browser.
Hear three desks.
Same speakers as live agents — clinic English, kitchen Hinglish, warm Hindi handoff.
Maya · English
Good afternoon, Northside Clinics. This is Maya. Are you calling to book, change, or ask about a report?
Built for the floor you run.
Pick an industry in settings — the desk, actions, and tools reshape to match.
RestaurantsClinicsHospitalsReal EstateHotelsSalonsE-commerceEducationAutomotiveTravelHome ServicesProfessional Services