WhatsApp chat
They type. The desk answers.
A guest messages your WhatsApp number. The employee replies from the company file, in the guest’s language, and reads past typos.
Table for two tonight?Yes. 8pm is open.
Phone, chat, and WhatsApp
One employee for the call, the chat, and the voice note.
Guests can talk on the phone, type in chat, send a voice note, or open your WhatsApp. The desk uses the same company file on every path.
Heard. Reply sent in the chat.
Voice note
Audio in. A written reply back.
They hold the mic in the chat and send a voice note. The desk hears it and answers in that same thread.
WhatsApp call
They tap call. The employee picks up.
On a connected number, the guest can call from inside the WhatsApp chat. The phone agent answers. This number does not dial out.
Voice chat
Talk in the browser.
The same employee, live on the voice screen. They speak, it answers out loud, and the latest reply stays at the top.
Text in. Text back.
Chat to chat
Type, and get text back.
A typed message stays text. No forced voice. Orders, hours, and questions use the same knowledge as the phone.
Tap menu
Choices first. Typing still works.
Hi opens a short list shaped for the company — a reservation, hours, Wi-Fi — and anything else still goes to the AI.
AIStaff
Human mode
A person can take the thread.
Staff turn human mode on to reply themselves. If they go quiet for 10 minutes, the AI reads the history and continues.
Known numberTheir record
New numberHow can I help?
Every number
Known guest or a new one.
A number on file gets only that guest’s record. A new number still gets a normal hello and help from the company file.
What the AI does
Everything a phone employee should handle — on one line.
Answer, understand, book, look up, message, transfer, and stay inside your knowledge. Multi-language on every desk.
Answer
Pick up every call
Named employee on your line — day, night, and rush. No hold music tree.
Understand
Hear messy real talk
Half-orders, second thoughts, mix of languages. Stays until the request is clear.
Orders & bookings
Take orders and appointments
Confirm size, time, address. Create or cancel on the desk mid-call.
Lookups
Check status live
Order, delivery, appointment, or account — lookup from your tools, not a guess.
Leads
Capture and qualify
Catering, site visits, consultations — lead on the floor with a follow-up time.
Messages
WhatsApp, voice notes, and calls
The same employee answers typed chat, a voice note, and a call inside WhatsApp, plus voice chat and typed chat on the web.
Complaints
Log issues cleanly
Upset callers get a ticket and a path — or a warm handoff with the file.
Handoff
Transfer to a human
Named teammate gets context. Not a cold dump when confidence drops.
Knowledge
Stay inside the catalog
Menus, hours, FAQs you approved. Prices that are not there are not invented.
Floor
Watch and replay
Live transcript, actions, recordings, and analytics after the night.
Industries
Pack for your desk
Restaurants, clinics, hotels, and more — labels and tools match the floor.
Languages
Speak how callers speak
Pick 3–4 languages per employee. Detect mid-call and answer in the right one — including Hindi and Hinglish.
Multi-language
27+ languages. Pick what your callers use.
Each employee gets 3–4 languages. The desk detects mid-call and answers in the right one — English, Hindi, Hinglish, Arabic, French, Spanish, and more.
EnglishSpanishMandarin ChineseArabicFrenchPortugueseRussianGermanJapaneseKoreanTurkishVietnameseItalianIndonesianThaiDutchPolishUkrainianRomanianGreekHebrewSwedishCzechHungarianDanishHindiHinglish
Desk & actions
Orders, bookings, lookups, leads — on the live floor.
- Industry packs for restaurants, clinics, hotels, and more — labels and tools match the floor.
- SMS, WhatsApp, and warm handoff fire from the server with the caller’s file.
Numbers & languages
Your line. Their language.
- Forward an existing number or buy a new one. Guardrails you write.
- 25+ languages — pick 3–4 per employee. Detects mid-call, including Hindi and Hinglish.
Playbook
Write how the call should go.
Instructions · Pizza House
Greeting
Name the desk. Ask if they want to book, order, or ask.
Resolve
Stay inside the catalog. Confirm the item, the time, the address.
Handoff
Repeat the next step. Transfer with context when a person should speak.
At a glance
On every call
- Answers the phone
- WhatsApp chat
- WhatsApp voice notes
- WhatsApp call-in
- Voice chat and typed chat
- Takes orders & bookings
- Looks up the guest’s own record
- Tap menu for quick answers
- Human mode when a person steps in
- Bulk text or image to recent chats
Industries
RestaurantsClinicsHospitalsReal EstateHotelsSalonsE-commerceEducationAutomotiveTravelHome ServicesProfessional Services
Knowledge
Hand the desk the docs it may use.
Menus, hours, FAQs. If the price is not in the catalog, the employee does not invent it.
PDF · Markdown · plain text
Try it live
Change the line. Hear it that second.
Badi pizza chahiye, paneer, cheese burst.
Large paneer, cheese burst. Delivery 30–40 minutes. Confirm karun?
Hear it
Original voices. The orb listens with you.
Maya and Alex — the same speakers that answer live calls. English, Hinglish, Hindi handoff.
Maya · English
Good afternoon, Northside Clinics. This is Maya. Are you calling to book, change, or ask about a report?
Listen back
Thursday 7 · booked in 28s
“Window seat. Abha has the file.”
Guardrails
It stays inside the lines you drew.
Can you read the card number on file?
I can’t read that back. Let me verify another way, or transfer you to Abha.