Skip to content
VoiceDesk AI

Effective 15 September 2026

Terms of use

These terms are a contract between you and SN Software Solutions (“SN Softwares”, “we”, “us”), which operates VoiceDesk at voice.snsoftwares.com (inbound AI employee) and the sister floor at bpo.snsoftwares.com (outbound campaigns). Together they are the “Services”.

This page is written for VoiceDesk. It is not another company’s terms, and we are not affiliated with any third-party voice studio whose public policies you may have seen. Using the site, opening a workspace, starting a demo call, or letting us ring your phone means you accept this contract.

1. Who may use VoiceDesk

You must be 18 or the age of majority where you live, whichever is higher. If you open a workspace for a business, you confirm you can bind that business. That business is responsible for everyone it invites.

The public demo on the homepage (Talk here / Ring my phone / Type) is a Pizza House sample. It is not a substitute for your own live number, and it is not a promise that every production call will sound the same.

2. Accounts

Keep login details to yourself. Tell us promptly if you think a session was stolen. We may close or pause an account that looks compromised, unpaid, or abusive. Demo logins are for evaluation, not production traffic.

3. What you put in, what the line says

Your materials include knowledge files, playbooks, menus, Custom API URLs, Shopify tokens, caller lists, scripts, and anything a caller says on a line you control. You keep whatever rights you already had in those materials. You grant us a limited licence to host and process them only to run the Services for you.

Model output is the speech and text an AI employee generates. It can be wrong. You must not treat a generated price, balance, tracking number, or medical/legal fact as true unless it came from your catalog, Shopify, or a Custom API you connected. If the desk is not sure, it should say so — that is a product rule, not a warranty that it never errs.

We do not sell a marketplace of other people’s voices. Do not upload a recording to clone a private person without a lawful right. Do not use VoiceDesk to impersonate a bank, government, or a named individual in order to deceive.

4. Calls, recordings, and the homepage demo

  • Production calls may be recorded and transcribed so your workspace can review, hand off, and improve the desk. You are responsible for any notice or consent your callers must receive under telecom and privacy law (including TRAI / DPDP where they apply).
  • Talk here uses this device’s microphone and speakers. The browser will ask permission. Audio is processed to run the demo turn; it is not a silent background tap.
  • Ring my phone places a real outbound call to the number you type. You must be the subscriber of that number (or have authority to receive the call). You must tick recording consent. We rate-limit this demo so it cannot be used as a blast dialer.
  • Do not enter someone else’s number to harass them. We may block numbers and IP addresses that abuse the demo.

5. Acceptable use

You will not, and will not allow others to:

  • Run scams, phishing, fake KYC, or “your OTP please” social engineering.
  • Collect full card numbers, CVV, Aadhaar, PAN, or OTPs through the employee.
  • Send malware, probe, scrape, or load-test the Services without written permission.
  • Upload sexual content involving minors, or any CSAM. We will report it.
  • Use the line for unlawful surveillance, unlicensed debt threats, or weapons trade.
  • Bypass DNC / do-not-call lists you are required to honour on the BPO floor.
  • Resell VoiceDesk as if it were your own platform without a written reseller deal.

We may suspend calling for a workspace (inbound or outbound) if we reasonably believe these rules are being broken, or if a regulator or carrier requires it.

6. Our intellectual property

The VoiceDesk name, orb, original films, copy, software, and layout belong to SN Softwares or its licensors. You may not copy the site design, media, or code to ship a competing product. Short quotation for review is fine. Fair dealing under Indian copyright law still applies.

7. Plans and payment

Paid plans are billed in Indian rupees. Current rates are shared when you request access or speak with us. Minutes and seats do not move between workspaces. Taxes may be added. Unless an enterprise order says otherwise, your package renews monthly until an administrator changes it. You cannot change the package from billing. Unused starter minutes reset with the billing month.

Carrier, Twilio, and model overages may appear as usage on top of the seat price when your plan says so.

8. Third-party rails

Calls travel over telephony networks (including Twilio). Speech and replies may use speech-to-text, text-to-speech, and language models we configure (for example OpenAI or Sarvam). Shopify and Custom HTTPS lookups only run when you connect them. Those vendors have their own terms. An outage on their side can mute or delay a call; that is not a VoiceDesk SLA unless your enterprise order says otherwise.

9. Copyright notices

If you believe material on VoiceDesk infringes your copyright, write to javed@snsoftwares.com with the URL, a description of the work, and your contact details. We will look at genuine notices under the Copyright Act, 1957. Do not send fake takedowns.

10. Warranties and limits

The Services are provided as a live phone system. We do not promise uninterrupted minutes, perfect Hindi or English, or that every order will be placed. To the extent Indian law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

To the extent law allows, SN Softwares is not liable for lost profits, lost data, missed bookings, or a failed carrier hop. Our total liability arising from the Services in any twelve-month period is capped at the fees you actually paid us for VoiceDesk in that period (or ₹10,000 if you paid nothing). This does not limit liability that Indian law says cannot be limited, including fraud or death caused by negligence where such a cap is void.

11. Indemnity

You will defend SN Softwares against claims that arise from your knowledge files, your callers, your Custom API, or your misuse of the demo line, and you will pay losses finally awarded, except to the extent we caused them by willful misconduct.

12. Changes, pause, and end

We may change these terms. The date at the top is the current version. Material changes will be flagged on this page or by email to the workspace owner. Keep using VoiceDesk after that date means you accept the new terms. If you do not, close the workspace and stop calling.

You may stop at any time. We may suspend or end the Services for non-payment, abuse, or legal risk. After closure we delete or anonymise workspace data on the timetable in the privacy policy, unless law requires a longer hold.

13. Law and disputes

These terms are governed by the laws of India. Courts in India that have jurisdiction over SN Software Solutions will hear disputes, except where a mandatory consumer forum applies to you as an individual. This is not a class-action or foreign-arbitration clause; those are not part of this contract.

14. Privacy and cookies

How we handle personal data is in the privacy policy. Cookies are in the cookie policy.

15. Contact

SN Software Solutions · VoiceDesk
javed@snsoftwares.com
voice.snsoftwares.com