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VoiceDesk AI

Effective 15 September 2026

Privacy policy

This policy explains how SN Software Solutions (“SN Softwares”, “VoiceDesk”, “we”) handles personal data on voice.snsoftwares.com and the sister product bpo.snsoftwares.com.

It is written for this product. It is not another vendor’s privacy policy, and we are not that vendor. If you do not agree, do not use the Services or the homepage demo.

1. Who is responsible

For the marketing site, your login, billing, and the public demo, SN Softwares is the data fiduciary (controller).

For callers who phone your business number, you are the fiduciary. We process that call audio, transcript, and CRM row as a processor on your instructions, so you can run the desk. You must have a lawful basis to record those callers.

2. Data we collect

You give us

  • Account: name, email, hashed password, workspace name, role, optional Google login identifiers.
  • Business setup: industry, numbers, employee greetings, knowledge files, Custom API endpoints, Shopify shop domain (tokens are encrypted at rest).
  • Homepage demo: name, mobile number, country code, and recording consent if you ask Alex to ring you.
  • Support mail you send us.
  • Payment details handled by the billing provider when you subscribe — we do not store full card numbers on VoiceDesk servers.

The line produces

  • Call metadata: from/to, time, duration, direction, disposition.
  • Transcripts and summaries of what was said.
  • Recordings when telephony recording is on.
  • Browser demo audio/text while “Talk here” or “Type” is active on this device.
  • Lookup results returned by Shopify or your Custom API (we ask you not to send PAN, full account numbers, or card PAN — last 4 only).

Devices and logs

  • IP address, user-agent, approximate country from IP, security and rate-limit logs.
  • Cookies listed in the cookie policy.

We do not buy marketing lists of Indian mobile numbers to cold-call the public as VoiceDesk ads.

3. Voice and call audio

Voice is how this product works. We process audio to transcribe, to reply, and — when you enable it — to store a recording for your workspace. We do not put your callers into a public “voice library”. We do not sell voice prints. We do not use homepage-demo rings to train a celebrity clone.

Speech-to-text and text-to-speech may be performed by subprocessors (for example a language-model or Indian TTS vendor). They receive the clip or text needed for that turn, not your entire customer database.

4. Why we process (DPDP and similar laws)

  • To provide the contract — run the employee, place or receive calls, show the desk, bill the plan.
  • Legitimate security — stop abuse of Ring my phone, verify Twilio signatures, rate-limit scrapers.
  • Consent — optional cookies; the demo ring checkbox; marketing email if you opt in.
  • Legal duty — invoices, lawful requests from Indian authorities, TRAI-related blocks.

Where the Digital Personal Data Protection Act, 2023 applies, we process for these specified purposes. Where GDPR applies to an EU visitor, the same facts map to contract, legitimate interests, consent, and legal obligation.

5. Who we share with

We share personal data only as needed:

  • Telephony carrier / Twilio — to connect the call.
  • Speech and model providers — to hear and answer.
  • Shopify or your HTTPS API — only if you connected them, with the fields that lookup needs.
  • Hosting and email on our infrastructure (including this SN Softwares VPS).
  • Payment processor — for paid plans.
  • Authorities — if Indian law requires a disclosure we cannot lawfully refuse.

We do not sell personal data. We do not run third-party advertising networks on this site.

6. Transfers

Servers for VoiceDesk currently sit in the infrastructure we operate for snsoftwares.com. Some subprocessors (models, TTS, telephony) may process a turn outside India. We only send what that turn needs. If you cannot accept that, do not put regulated health or full financial files on the demo line — use a private workspace and talk to us first.

7. How long we keep it

  • Account and workspace — while the workspace is open, then a short deletion window after you close it.
  • Call recordings — the retention you set, or 90 days if you set nothing.
  • Homepage demo rings — kept only as a normal outbound call row on the Pizza House demo workspace, then the same recording window.
  • Security logs — as long as they help investigate abuse, then dropped.
  • Billing records — as long as tax law in India requires.

8. Your rights

Subject to the DPDP Act and any other law that applies to you, you may ask us to:

  • Access or correct your account.
  • Erase account data we control (workspace owners can wipe caller records they control).
  • Withdraw demo or cookie consent — future rings and optional cookies stop; past lawful records may remain for a short period.
  • Complain to the Data Protection Board of India when that forum is available.

Write to javed@snsoftwares.com. We will need enough detail to find the workspace and to refuse a request that is not yours.

9. Security

Sessions use an HttpOnly cookie (vd_session on VoiceDesk, vdbpo_session on the BPO floor). Secrets such as Shopify tokens are encrypted on the server. Live API keys are hashed. Telephony webhooks are signature-checked. No control is perfect; please use a unique password.

More product controls: security.

10. Children

VoiceDesk is for adults and businesses. We do not knowingly open accounts for anyone under 18. If we learn we did, we will close that account.

11. Cookies

See the cookie policy. Necessary cookies run the login. Optional cookies stay off until the banner is accepted.

12. Changes

When this policy changes in a way that matters, we update the date at the top and, for workspace owners, may also send email. Continued use after that date is acceptance of the new policy.

13. Contact

Data fiduciary: SN Software Solutions (VoiceDesk)
javed@snsoftwares.com
Related terms: Terms of use